Jean Chaney

Manager Client Experience
Wellington Office

Thoughtful, optimistic and determined, Jean excels in visualising a better customer experience and influencing leaders to put it into operation

Jean has more than 10 years’ experience of leadership roles in customer relationship management, customer experience, and organisational transformation. She is skilled at working with leaders across an organisation to achieve results that fit with the corporate strategy. Along the way she always prioritises building trust among both colleagues and customers.

Jean loves peering over the horizon to see what the future holds for organisations and then working to shape that future – in particular how to use technology for repetitive tasks while still preserving the human interaction that all successful organisations need.

Jean has been very successful in using technology to create new products and processes or improve old ones. She’s good at taking a lateral view and identifying what things are needed internally in order for the organisation to do great things for the customer.

Jean joined us in 2020 after 10 years as General Manager CRM for Lighthouse, a division of Flight Centre Travel Group. One of her key achievements was leading the global deployment of a CRM platform for Flight Centre across 22 countries and eight different brands. In her time with Flight Centre Jean achieved year-on-year increases in customers of more than 12 percent.

Jean has more than 10 years’ experience of leadership roles in customer relationship management, customer experience, and organisational transformation. She is skilled at working with leaders across an organisation to achieve results that fit with the corporate strategy. Along the way she always prioritises building trust among both colleagues and customers.

Jean loves peering over the horizon to see what the future holds for organisations and then working to shape that future – in particular how to use technology for repetitive tasks while still preserving the human interaction that all successful organisations need.

Jean has been very successful in using technology to create new products and processes or improve old ones. She’s good at taking a lateral view and identifying what things are needed internally in order for the organisation to do great things for the customer.

Jean joined us in 2020 after 10 years as General Manager CRM for Lighthouse, a division of Flight Centre Travel Group. One of her key achievements was leading the global deployment of a CRM platform for Flight Centre across 22 countries and eight different brands. In her time with Flight Centre Jean achieved year-on-year increases in customers of more than 12 percent.