Michelle Hancock

Senior Consultant
Auckland office

An experienced business executive, Michelle has a passion for developing practical solutions to complex and challenging problems

Michelle has a broad skillset gained from over 20 years’ experience working in a wide range of disciplines, across a number of sectors and industries. She is skilled at engaging with senior leaders and drawing on her experience to provide high-quality analysis and advice.

In addition to her rigorous analytical skills, Michelle has strong communication skills and a flair for working effectively with a wide range of stakeholders. She is experienced in engaging with and presenting to senior executives and boards, as well as steering groups made up of both internal and external stakeholders.

Michelle is a sought-after leader for difficult projects because of her ability to develop solutions to complex problems, and to communicate these concepts in a straightforward manner.

Michelle started her career in the public sector, assessing business plans and business cases at the New Zealand Treasury. She further developed her analytical expertise working in economic consulting, banking and funds management. She has direct experience in the aviation, telecommunication, financial service and banking sectors. Complementing her practical experience, Michelle is also a Chartered Financial Analyst charterholder.

Before joining MartinJenkins, Michelle spent seven years as part of the high-performing Operations Leadership Team at Auckland International Airport Ltd. There she drove a number of business-critical projects and teams – this included business case development, designing and implementing regulatory frameworks, business continuity planning and management, leading business improvement projects, risk management, noise management, and bespoke financial analysis and advice.

Examples of Michelle’s work:

  • Leading the development of a business case to select the best option for investment in fire management training facilities at Auckland Airport.

  • Redesigning the Airport’s business continuity plan and ensuring all teams were appropriately trained and prepared for a crisis. Michelle was responsible for implementing the crisis plan following the rupture of the Auckland fuel pipeline in 2017. Following the crisis, she reviewed the Operations division’s risk management plans, and conducted risk management workshops across the division to get an understanding of where further investment should be considered.

  • Leading a highly engaged team tasked with ensuring that Auckland Airport met all the requirements for recertification by the Civil Aviation Authority, which is required every five years.

  • Designing and implementing the airport systems to meet Commerce Commission regulatory requirements

  • Managing airport noise, including leading the development and implementation of more efficient and lower-noise flight paths, managing engagement with the industry and managing community consultation

  • Completing extensive financial analysis in the telecommunications and financial services sectors, including a period as a financial analyst for NZ Funds Management.

Michelle is a Chartered Financial Analyst charterholder, and also has a Bachelor of Management Studies and a Graduate Diploma in Psychology.