Niru is a highly experienced business improvement specialist who delivers efficiency gains for clients.
Niru has a firm belief in the value of developing sustainable solutions. Her projects have delivered benefits such as release of capacity, increased throughput and savings in operating costs.
Niru is recognised as a driver of change through the provision of insightful analytics. She is outcome focussed, proactive and approachable, and she shares her knowledge to support improvements in systems and processes.
She has a strong track record in providing end-to-end solutions to clients to achieve operational excellence. The suite of business improvement services that she delivers include opportunity identification, capability development through training and coaching, delivering a programme for attaining operational excellence, and leading and facilitating improvement projects.
Niru joined MartinJenkins in July 2016. She has ten years of experience in business improvement across Inland Revenue and the New Zealand Defence Force (NZDF).
She is an experienced facilitator, lean practitioner, change leader, coach, trainer and mentor. She has a black belt in Lean Six Sigma methodology from the American Society of Quality (ASQ).
Examples of Niru’s work include:
- Co-leading a programme of culture change through the “Defence Excellence” programme at the NZDF. Niru developed and supported a programme for achieving operational excellence across various units. This involved identification of improvement opportunities, capability development through training, coaching and mentoring across all levels of staff, and facilitating improvement projects.
- Organisational savings, release of capacity and operational alignment across two functional units for processing KiwiSaver at Inland Revenue (IR).
- Collaboration across the print supply chain to ensure IR’s mail conformed to specified standards. This project led to significant savings.
- Demand management of calls at the IR contact centre during the peak season across a specific skill set. This led to release of capacity and improvements on the IR website, the MyIR online tool and the Voice Recognition tool.