Jacob Schafer

Consultant | Kaiwhiriwhiri
Wellington office

Jacob is an experienced business analyst. He understands that getting people to work effectively together improves results. He uses his broad analytical and problem-solving skillset to improve business processes and the user experience.

Jacob has led process analysis and design for several complex projects, including a department-wide roll-out of a new digital platform. He always brings a customer-centric focus to ensure processes are user-friendly, and is a strong workshop facilitator.

He has a background in operational process engineering and improvement, having begun his career as a chemical and process engineer. Joining the public sector, Jacob then went on to develop and support strategy as well as performance measurement, insights, and reporting, and was also involved in a number of customer-focussed initiatives.

Jacob is skilled in cutting through complex data and information to identify key insights and opportunities. That ability to zero in on what’s key, combined with his knack for presenting information in a clear and compelling way, is important for instilling confidence in clients and their partners about the quality and precision of the analysis that’s been done.

Outside of work Jacob enjoys an eclectic range of interests, including cooking, weightlifting, and motorcycling.

Examples of Jacob’s work

  • Working with a government agency to improve its processes for producing its accountability documents, to give the leadership team confidence in the documents and those processes

  • Supporting Biosecurity New Zealand across a range of projects to improve operational performance, including developing performance measures and reviewing a high-profile programme

  • Working as part of the service design team to analyse and improve processes across the Ministry for Primary Industries (MPI), with an emphasis on customer-facing initiatives and processes.

Jacob’s qualifications

Jacob has a Bachelor of Engineering (Hons) in Chemical and Process Engineering, from the University of Canterbury.