Doug is one of New Zealand’s most experienced and respected advisers on approaches to improving the performance of public-sector agencies in New Zealand.
Doug has vast knowledge of the New Zealand public management system. As a Deputy State Services Commissioner he was one of the main architects of the State Sector Act 1988 and played a major role in implementing the new public-sector management model encapsulated in the Act. He has also been an expert adviser in subsequent reviews of the model.
Doug is often engaged to review areas of government administration that have encountered difficulties at the policy or operational levels. He has also been appointed to lead Crown organisations through difficult transitions.
As a consultant, Doug has regularly applied the principles that underpin the public-sector management system in the context of organisational reviews.
Examples of Doug’s work include:
appointed as Crown Manager to Christchurch City Council to improve the performance of its consenting function following the Council’s loss of accreditation as a Building Consent Authority
appointed as Crown Negotiator for the purpose of negotiating a settlement of the in-between travel time issue in the home care sector
carrying out a performance review of Environment Canterbury, which resulted in this regional council being replaced by Commissioners
a role as independent expert adviser to district health boards on their employment relations negotiations
an appointment as Crown negotiator in the longstanding “sleepovers” dispute in the disability and mental health sectors, which resulted in a successful settlement
reviewing the performance of the New Zealand Qualifications Authority as a result of difficulties with the 2004 Scholarship examinations and with the implementation of NCEA more generally.